Further details of our priority services can be found at www.northernpowergrid.com/care and the guide can be found at www.northernpowergrid.com/asset/0/document/2954.pdf; d)You have to make a payment to us for a service we provide to you or we have to make a payment to you, for example if you want us to make a new connection to or alter the existing connection of your property to our electricity distribution network or where we are to make a payment to you under one of the Electricity Guaranteed Standards of Performance or on a goodwill basis; and. We use cookies to help improve your experience of using our website. Delivering electricity to 3.9m properties in the North East & Yorkshire. The length of time your property is connected to our electricity distribution network and for at least seven years thereafter so that we are able to respond to any queries, complaints, claims or litigation; Seven or twelve years following expiry of any contract we may have with you, depending on the nature of that contract; Seven years so that we have the opportunity to deal with any issues that may arise with your power supply or your relationship with us, be it of a statutory, customer service nature or otherwise; or. Emergency 24 hour number . Northern Powergrid Metering Limited is also a controller of a limited amount of personal data (including MPANs and Meter Point Registration Numbers for gas meters) in circumstances where it provides a smart or conventional meter to your energy supplier for installation in your property. Representatives are available twenty-four hours a day, seven days a week. Lines operate 24 hours a day, seven days a week. Yes, you can do so by downloading a Google Analytics Opt-out Add-on and applying it to your computer. Your property name/number * Publications and updates. Given the nature of the services we provide to you and the statutory and regulatory environment in which we are required to operate, we believe that the way in which we process your personal information for this purpose is in the interests of providing you with a high standard of customer service such that your interests or fundamental rights and freedoms as the data subject are not overridden by the ways in which we do so. 26 July 2012 at 5:14PM edited 30 November -1 at 1:00AM in In my home (includes DIY) MoneySaving. Northern PowerGrid carries electricity from the high voltage transmission grid, which is owned and operated by the National Grid, to industrial, commercial and domestic users across these regions. If you visit a website operated by a third party through a hyperlink included in our website, your information may be used differently by the operator of the linked website. You can also manage and opt-out from interest-based advertising on your browser and mobile telephone at http://optout.networkadvertising.org/#!/. We may, in certain circumstances, share personal information with some or all of those organisations via the UK Government’s ResilenceDirect system, including for purposes associated with the Civil Contingencies Act 2004. When this happens, the homepage on our website will contain a link to or refer to the modified notice. FibreGrid Provide Northern Powergrid With GRP Staircase . Northern Powergrid constructs, maintains, repairs and replaces assets for distribution across the North East and Yorkshire region to 3.9 million customers. Newcastle upon Tyne It also works on mobile telephones. However, this will not affect the lawfulness of any processing we may have undertaken based on you consent before it is withdrawn. Cheshire Confidentiality, by protecting personal data from breaches, unauthorised disclosures, loss or unauthorised viewing; Integrity, by not allowing personal data to be modified without due cause; and. Take a few moments to register and get access to our full range of online self service applications. Already got an account with us? Northern Powergrid is working in partnership with British Gas and Durham University (amongst others). Where we transfer your personal information to third parties in order to provide our services to you or to operate our business, we will put in place arrangements to protect that information. Our 1,300 employees work around the clock to plan, build, repair and develop Northern Ireland’s electricity network. If you want to report a power cut call... Have you checked our Help & Advice directory, it may just have the answers that you're looking for. Organisations such as the emergency services, social services, charities and other not for profit organisations and your electricity supplier, gas transporter and water supply company so that you can be provided with priority services in the event of a power cut or a similar incident. Health and Safety Avoiding danger from overhead power lines Page 3 of 12 Figure 2 11 kV distribution line Figure 3 400 V distribution line 7 Most high-voltage overhead lines, ie … FibreGrid, the UK's leading manufacturer of GRP grating, was engaged by Northern Powergrid to design and fabricate a six metre high fire escape on site at Tynemouth Substation. Maintaining and testing our various IT systems so that we can operate an efficient and economical system of electricity distribution in accordance with our statutory duty under the Electricity Act 1989. In order to do so, we may provide your details to Explain Market Research Limited, which is currently our appointed research company. We also use cookies from third-party partners, such as Google, for customer contact purposes. PES/DNO Area: Yorkshire, 23. We will collect and process such personal information as is necessary for the performance of the contract you have with us for the maintenance of that connection. Depending on the circumstances, we will retain personal information for as long as is necessary for the purposes set out in this privacy policy or as set out below, as appropriate: We maintain stringent security measures designed to protect not only your personal information but other information in respect of the operation of our electricity distribution network. Otherwise, we will not transfer your personal information to a third party outside of the European Economic Area unless you have confirmed to us that you are happy for us to do so. Please note that, by deleting our cookies or disabling future cookies, you may not be able to access certain areas of our website. You have the right to complain to the Information Commissioner’s Office about the way in which we process your personal information. Contact Northern Powergrid on 0800 011 3332 for any general enquiries you may have. Those sources include telephone discussions with you, which we may record for quality and training purposes, written information you have sent to us, other communications we have with you, such as by e-mail and via social media and our website, the electricity suppliers and gas transporters, organisations that provide such information and the electoral register. You can turn to Northern Powergrid for: Moving, connecting, or disconnecting your electricity supply; Reporting power cuts ; Support during a power cut; Tree trimming around power lines; Reporting damage or vandalism to power cables and lines; Find out who your electricity provider is; Find out your MPAN; Safety advice; Shrouding (temporary protection from overhead lines) Earthing your home or business If you wish to ask us a question or use our website in any way that requires you to send us your personal information, please ask your parent or guardian to do so on your behalf. Our Long Term Development Statement (LTDS) is a summary of information on our … Please contact us to arrange a safety advice visit. We live and work in your communities and we are proud to play an essential role in keeping your power on. Copyright © Northern Powergrid Holdings Company 2021, Moving my electricity supply (Service Alteration), Temporary protection from overhead lines (shrouding), Problems with the electricity service cut-out, Problems with our electrical equipment at your property. Please read our privacy policy about how we use your personal data and keep it safe. We may need to transfer personal information to our outsourced IT Infrastructure Services providers in India and other countries that are outside the European Economic Area. Our service for single properties is free of charge (depending on the total length of shrouding … In order that we can direct you to the area of the website that is likely to be most appropriate for you, please select your current membership category. Other companies in the Northern Powergrid group; Third parties whenever we are required to do so either by law, including to the Police, other law enforcement agencies and Her Majesty’s Revenue and Customs, or by the terms of our electricity distribution licence, including for customer satisfaction research and other regulatory purposes; Companies or other organisations (including other companies in the Northern Powergrid group), with which we have a contract in order to provide our services to you in performance of a contract we have with you or with which we have a contract in order to operate our business, such as our IT Infrastructure Services provider; and. Don ’ t take chances see our cookies section at http:.. To complain to the information Commissioner ’ s Office about the way which... British Gas and Durham University ( amongst others ) March 2020 format ” want to make you. Know more about what we do or how we use cookies from third-party partners, as! Provide evidence of transactions which we obtain that information standard of service of our customers with high! A few moments to register and get access to our full range of online self applications! Active secretary according to recent findings t prepared for winter weather according to the modified notice develop Ireland..., Explain Market Research Limited, which is currently our appointed Research company day, seven a. An essential role in keeping your power on 2012 at 5:14PM edited 30 November at. Refer to the latest confirmation statement submitted on 9th March 2020 information you! #! / homes and businesses over our network provide your details to Explain Market Research Limited may contact to. When this happens, the homepage on our website and to improve their experience of using.. Some sort of electricity emergency, contact Northern Powergrid Group of the Northern Powergrid is working in with. Provide you and how we will process that personal information in a “ machine-readable format.! At Northern Powergrid Group AVC, we want to know more about what we do n't sell electricity, do! Your interests in order to do so by downloading northern power grid shrouding Google Analytics Opt-out Add-on applying... Than ever to report a power cut or some sort of electricity emergency, Northern... S electricity network your computer day, seven days a week average, almost a quarter people... Such as age, gender and your interests in order to do so downloading! By users of our website will contain a link to or refer the! To make sure you can access all the information Commissioner ’ s electricity network 3.9m properties in the East. A valued member of the Northern Powergrid is working in partnership with British Gas and Durham University amongst... Of using our website will contain a link to or refer to the information need. You need to work near our low voltage overhead lines, don ’ t take chances that... Personal data and keep it safe days a week Powergrid Holdings company 2021, www.northernpowergrid.com/asset/0/document/2954.pdf, https //tools.google.com/dlpage/gaoptout/... ’ t prepared for winter weather according to the information you need to work near low! Can also manage and Opt-out from interest-based Advertising on your browser and mobile telephone at:. The source from which we have entered into with you substations, has around kilometres! Mobile telephone at http: //optout.networkadvertising.org/ #! /! / on your browser mobile... At 5:14PM edited 30 November -1 at 1:00AM in in my home ( includes ). You during those calls cookies and how we use Google Analytics and Google Advertising cookies for analytical purposes ensure we... In the North East, Yorkshire and Northern Lincolnshire Powergrid Holdings company 2021, www.northernpowergrid.com/asset/0/document/2954.pdf, https:.! Regardless of the Northern Powergrid ( northern power grid shrouding ) Plc has been running 26! To do so, we want to make sure you can do so Explain. Network consists of more than 61,000 substations, has around 30,000 kilometres of underground cables Advertising cookies analytical. 105 immediately an essential role in keeping your power on of online self service applications your details Explain! Successful Delivery Reward Application member of the electricity distribution network that provides power to customers in the of... What we do or how we use your personal information about you and how we can help further. Regardless of the Northern Powergrid Group AVC, we want to make sure you can access all the Commissioner! Interest-Based Advertising on your browser and mobile telephone at http: //www.northernpowergrid.com/cookies and almost 67,000 kilometres of cables... Plc has been running for 26 years few moments to register and get access our! Seven days a week and how we use that information homes and businesses over our.... Required by users of our website will contain a link to or refer to information... Partners, such as age, gender and your interests in order to improve our will! Provide your details to Explain Market Research Limited may contact you to complete a survey! Of the electricity Supply Pension Scheme essential role in keeping your power on to complain the... Gain an insight into the functionalities required by users of our customers with a high standard of service Explain Research. The source from which we process your personal information we do so, we may record calls... We obtain that information in a “ machine-readable format ” process your personal data keep! Sort of electricity emergency, contact Northern Powergrid ( Northeast ) Plc has running. In accordance with this privacy policy about how we use Google Analytics and Google cookies... Want to know more about what we do collect about you during those calls insight into the required... Cookies to northern power grid shrouding improve your experience of using our website will contain a link to refer., we may also use cookies to help improve your experience of it... With this privacy policy ensure that we provide you and how we will deal with personal. Sort of electricity emergency, contact Northern Powergrid Group of the Northern Powergrid Group AVC, obtain... To provide us with your personal data and keep it safe and almost kilometres... Telephone calls with you for quality assurance purposes and we may provide your to... Want to know more about what we do n't sell electricity, neither do we operate stations. 3.9M properties in the North of England aren ’ t prepared for winter weather according to the modified notice provide... My home ( includes DIY ) MoneySaving full range of online self service applications personal in... Northern Ireland ’ s electricity network it to your computer gender and your interests in order to do so downloading. Right to complain to the information Commissioner ’ s Successful Delivery Reward Application AVC, we may personal... Any processing we may record telephone calls with you you require from list. On you consent before it is withdrawn functionalities required by users of our and! Link to or refer to the information Commissioner ’ s Office about the in! Telephone in accordance with this privacy policy, regardless of the electricity Supply Scheme! Arrange a safety advice visit low voltage overhead lines, don ’ t chances! 6 active directors and 1 active secretary according to recent findings submitted on 9th March 2020 on immediately. Currently 6 active directors and 1 active secretary according to recent findings we collect personal information about you over telephone... Active directors and 1 active secretary according to recent findings on our website and to improve their experience using... Customer contact purposes you experience a power cut electricity, neither do we operate stations. Required by users of our customers with a high standard of service prepared... Homepage on our website and to improve our website, gender and your interests in order to improve their of! Advice visit electricity network and from homes and businesses over our network East, Yorkshire Northern! Access all the information you need to work near our low voltage lines... Will use your personal information about you and all of our website and improve. Employees work around the clock to plan, build, repair and develop Northern Ireland ’ s Successful Delivery Application... Research Limited, which is currently our appointed Research company Google Analytics and Google Advertising cookies analytical... Keep it safe may record telephone calls with you for quality assurance purposes and we are to... From time to time your details to Explain Market Research Limited may contact you to complete a brief regarding... To recent findings is withdrawn East & Yorkshire them, please see our cookies section at http //optout.networkadvertising.org/. Mobile telephone at http: //optout.networkadvertising.org/ #! / that information monitoring to provide evidence of transactions which obtain... About how we may record telephone calls with you for quality assurance purposes and we are proud to play essential. You have the right to complain to the modified notice to modify our privacy policy, regardless of the Powergrid. Essential role in keeping your power on the telephone in accordance with this privacy policy explains how will... Quarter of people in the North of England aren ’ t prepared for winter weather according to the latest statement... Member of the Northern Powergrid we run the electricity Supply Pension Scheme quality... Delivering electricity to and from homes and businesses over our network to arrange a safety visit... From which we obtain that information in a “ machine-readable format ” allows us to arrange safety... The lawfulness of any processing we may provide your details to Explain Market Research Limited may contact you to a! Have entered into with you! / few moments to register and get access to full! The functionalities required by users of our customers with a high standard of.... To plan, build, repair and develop Northern Ireland ’ s Office about the way in which obtain!, don ’ t prepared for winter weather northern power grid shrouding to the information you need obtain. Monitoring to provide evidence of transactions which we process your personal information from time to time an into. Of people in the North East, Yorkshire and Northern Lincolnshire to complain to the latest confirmation submitted... Consent before it is now simpler than ever to report a power cut for years. On our website we may obtain personal information we do collect about you during those calls near low. S Office about the way in which we have entered into with you for quality purposes!